Your
Challenge
At every launch of a new product, major efforts are made to
secure that the manual is prepared in time. The result is
high cost and low quality. And what for? Most people have
long ago stopped reading manuals altogether – and the
information they need is often not there anyway. And when
they need the information the manual is probably not within
reach.
Our
Solution
Our solution is to provide the customer with a natural language
query system about the product. The Interactive Manual logs
all customer queries and builds up a knowledge base of frequent
questions. The Interactive Manual can retrieve information
from most established content management platforms used by
manual producers, such that manual information can be reused
when applicable. In some cases Interactive Manual can completely
substitute traditional manuals. The platform for Interactive
Manual is Dialogue Technologies Ergo products.
Benefits
The benefits from complementing or replacing a traditional
manual with Dialogue Technologies Interactive Manual include:
- Knowledge
about what customers actually ask about,
- Reduced
cost for managing information,
- Continuously
updated information, and
- A
means to communicate with the customer after the purchase.
An
interactive manual offers an opportunity to establish a contact
with your customer after he or she walks out of the store!
Downloads:
Interactive Manuals Product Leaflet
Personal Assistant
