Dialogue Technologies' Ergo provide the basis for three standard products for mobile phones, portable navigation devices and automotive speech-controlled systems. These three make up the Personal Suite and include:

• Personal Assistant - a local search application to retrieve information stored on a mobile phone.
• Personal Disc Jockey - a voice-controlled media player where your select from thousands of songs by simply asking, e.g. Play country songs from the sixties.
• Personal Navigator - a free-format speech interface to navigators.

You can read more about the Personal Suite by following the links on the left, where you will also find downloads.

You can build virtually any kind of application based on Ergo and the development tools. Dialogue Technologies have developed offerings for two areas, customer self-service and interactive manuals.

Customer self-service solutions
The cost for customer service is a significant part of many businesses. Customer self-service solutions have to-date consisted of various interactive voice solutions (IVD), based on lengthy dialogues, and web-solutions. The former are generally not liked by consumers and the latter have not demonstrated any significant cost reductions. Dialogue Technologies have a solutions which addresses the major cost component in manual customer service. Download the presentation below to find out more.

Downloads:
Customer self-service

Interactive manuals
Our solution is to provide the customer with a natural language query system about the product. The interactive manual logs all customer queries and builds up a knowledge base of frequent questions. The interactive manual can retrieve information from most established content management platforms used by manual producers or from web sites or in databases.

Benefits:

• Knowledge about what customers actually ask about,
  
• Reduced cost for managing information,
  
• Continuously updated information,

Downloads:
Interactive manuals