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Planning
Business
Development
To get the most of your investment in a Ergo installation,
Dialogue Technologies can assist you in realizing the installations
full commercial potential. Our services include:
- Re-engineering
of internal processes to ensure that as much as possible of
the internal rationalization potential is realized, and
- Analysis
and recommendations based on user logs. “What do we learn
from the customer queries we receive?”
Pre-studies
Dialogue Technologies can provide you with a pre-study. A
pre-study typically includes:
- Analysis
of customer interaction. In Customer Support situations this
can include analysis of incoming traffic to Call Centres (traffic
volume, frequency distribution of questions etc.), traffic on
your home-page etc. and
- Estimation
of return on investment of a Ergo installation.
The
scope and content of a pre-study will always be tailored to the
unique customer situation.
