Ergo Web Assistant is tailored to the organization that wants a basic question-answer system that is easy to implement and install. Ergo Web Assistant is the ideal choice for web-based customer self-service applications or for interactive manuals.

Characteristics

• Ergo Web Assistant does not guess and never returns an incorrect answer.
• Ergo Web Assistant allows extensive reuse - between different languages and from similar applications.
• Ergo Web Assistant and all development and maintenance tools are web-based. No special clients are required.

Features

• Efficient management of information. Ergo Web Assistant can fetch answers from existing electronic documents via a url.
• Several languages are supported, including English, German, and Swedish, with Danish, French, Italian, and Spanish in development.
• Extensive logging function of user queries and user behavior.
• Intelligent handling of users for which an answer could not be provided.